- Client Case Study • Healthcare
From IT Provider to Trusted Technology Partner
How Kehr Technologies helped Diamond Health build a secure, reliable technology foundation that has supported the company through nine years of growth.
Client Snapshot
Client
Diamond Health, Inc.
Industry
Healthcare
Location
Dallas, Texas
Employees
15
Client since
9 years
Services
Managed IT Serices
Cybersecurity
Network Infrastructure
Phone & Internet Services
The Challenge
Diamond Health, Inc. is a Dallas-based concierge healthcare provider operating on a subscription model rather than traditional insurance.
When Diamond Health first connected with Kehr Technologies, the company already had an IT provider – but the relationship wasn’t meeting its needs.
Technology issues weren’t being resolved effectively. Even relatively routine needs, such as getting video calls to work properly, were becoming ongoing frustrations. Diamond Health needed more than someone who could provide technology services. They needed a local IT partner who would listen, respond and make sure their technology actually worked for the way they operated their business.
WHAT THEY NEEDED
A local partner who would listen, respond quickly, and make the technology fit how the practice actually runs – not the other way around.
The Kehr Technologies Solution
Kehr Technologies started by listening.
Rather than applying a one-size-fits-all technology package, the team took the time to understand what wasn’t working and developed a solution around Diamond Health’s actual needs.
Kehr Technologies upgraded the company’s network in a cost-effective way, improving both connectivity and security. Additional layers of cybersecurity were implemented to better protect the healthcare organization and its technology environment.
Just as important as the technology itself, Diamond Health gained a responsive team they could rely on when something went wrong.
WHAT KEHR SUPPORTS TODAY
- Full managed IT services
- Comprehensive cybersecurity services
- Network infrastructure and support
- Phone services
- Internet Services
- Ongoing technology planning and consultation
Making IT Easier for the Entire Team
Technology problems don’t just create inconvenience – they take employees away from their actual jobs.
For Diamond Health, one of the biggest benefits of the relationship is knowing that when an employee has a technology problem, help is only a phone call or email away.
Instead of an office manager, physician or employee spending valuable time trying to troubleshoot a computer or track down an IT provider, they can send the issue to Kehr Technologies and get back to work. Kehr Technologies handles the problem and works to resolve it quickly.
That responsiveness has helped make technology one less thing Diamond Health’s leadership team has to manage.
Supporting Nine Years of Growth
The relationship has evolved well beyond day-to-day IT support.
Over the course of the partnership, Diamond Health has added employees, expanded its existing office space and added another location. Kehr Technologies has supported that growth with networking, cabling, infrastructure and technology planning.
The teams also meet annually to discuss where Diamond Health is headed next and make sure its technology environment is prepared to support those plans.
Rather than waiting for growth to create a technology problem, Kehr Technologies works with Diamond Health to anticipate what will be needed.
The Right Technology at the Right Cost
The goal hasn’t necessarily been to give Diamond Health the lowest possible IT budget. It’s been to make sure the company is investing in the right solutions at the right cost.
That means providing the connectivity, cybersecurity, infrastructure and support the organization needs without implementing technology simply for technology’s sake.
For a growing healthcare company, that balance has helped create a technology environment that can evolve alongside the business.
THE MEASURE THAT MATTERS
Not the smallest IT budget. The right investment, at the right cost, for where the practice is going next.
The Result: A Partner, Not a Vendor
After nine years, the strongest measure of success isn’t a particular piece of hardware or software. It’s the relationship.
Diamond Health originally came to Kehr Technologies because it was struggling to find an IT provider that could effectively serve its needs. Today, the company has a technology partner that not only supports its current operations but also helps prepare it for future growth.
“Before Kehr Technologies, they were struggling to have a provider that was really serving their needs. Today, they not only have a provider that serves their needs – they have a partner to help them in their growth.”
BK
Bob Kehr
President & Founder, Kehr Technologies
That partnership is collaborative rather than transactional. When something needs attention, either team can pick up the phone, have a conversation and work together to address it.
For Diamond Health, technology has become something the company can rely on – not something its leadership has to constantly worry about.
HEAR IT FROM THE CLIENT
Diamond Health on working with a local Dallas-area IT partner.
Technology Should Support Where Your Business Is Going
Your IT provider shouldn’t just fix what’s broken today. They should understand where your business is headed and help make sure your technology, cybersecurity and infrastructure are ready to get you there.
Kehr Technologies provides responsive managed IT, cybersecurity and technology solutions designed around the needs of growing businesses.
Ready for an IT partner instead of another IT vendor?
Contact Kehr Technologies to start the conversation. We’re based in Plano and work with businesses throughout the Dallas area.